How can we help?

Three monthly plans, priced per site and excluding GST: Starter at $44.90/month (up to 3 staff), Growth at $64.90/month (up to 9 staff, most popular), and Enterprise at $99.90/month (unlimited staff per location).

Starter covers 24/7 online booking, unlimited services, a custom landing page, real-time availability, and calendar sync. Growth adds Stripe payments and deposits, recurring bookings, CRM features, customisable message templates, and core AI tools. Enterprise adds coupons, loyalty cards, white labelling, and the full AI suite, including the booking assistant and analytics copilot.

Yes. Starter includes 30 SMS and 10,000 AI credits per month, Growth includes 70 SMS and 200,000 AI credits, and Enterprise includes 100 SMS and 400,000 AI credits.

Yes. Upgrade or downgrade at any time from your Billing page. Changes take effect from your next billing cycle — there's no mid-cycle proration.

Your subscription is billed monthly through PayPal. This is separate from any booking deposits you collect from your own customers, which are handled through Stripe.

Customers book online 24/7 through a multi-step wizard that guides them through selecting an asset, service, staff member, and time. They only ever see real-time, open availability, and a slot is automatically held while they complete the booking, so two people can't grab the same spot.

No. Guest booking is supported, so customers can book without creating an account. However, we need a phone number or email address to send the booking confirmation to.

Yes. NimoBooking supports skill-based, staff-based, and bay/room-based availability, so scheduling can match how your business actually operates.

Yes. Waitlists automatically offer freed-up slots to waiting customers (Enterprise plan), and recurring bookings let you set up a series that repeats on a schedule (all plans).

Yes. Customers can reschedule or cancel online, within rules you control.

Yes. You can block out time on the calendar for breaks, meetings, or personal errands, and view all appointments across your team in a single calendar.

Yes, on the Growth and Enterprise plans. Deposits are taken via Stripe at the time of booking to help protect your calendar against no-shows. The client can also pay in full for their booking. Nimo Booking does not charge a transaction fee because payments are made directly to your Stripe account.

Yes. Card payments are processed securely through Stripe, and receipts are automatically sent to customers.

Refunds are designed to be easy to issue directly from the platform when your client's plans change.

Yes, on the Enterprise plan. You can issue discount coupons and run a stamp-card loyalty programme.

Yes. You can subscribe your Google, Outlook, or Apple Calendar to a one-way ICS booking feed, and new bookings will appear automatically. It's a read-only feed, not a two-way sync.

Yes. NimoBooking integrates with Xero, so deposits and payments taken through the platform can be logged directly into your Xero accounts.

Yes. Data export is available at any time.

Browse the FAQ on the Support page, or send a message through the contact form. The team typically replies by email within one business day. You can also book an appointment for a team member to call or run an online meeting.

Yes. A demo can be booked directly from the Pricing or Support pages and is a great way to see whether Nimo Booking works for your industry.

Yes. NimoBooking is built to be secure and available 24/7 for both you and your customers. It is housed in an international data centre within your region.