Cookie Policy

Last updated: 9th July 2026

1. Introduction

This Cookie Policy explains how NiMO Booking Ltd (“NiMO”, “we”, “us”, or “our”) uses cookies and similar technologies on our SaaS booking platform and website (“Platform”).

NiMO provides booking software to businesses in New Zealand, Australia, and the United Kingdom. We are committed to protecting your privacy and complying with applicable data protection and privacy laws.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They enable core functionality and help improve the user experience.

Cookies may be:

1. Session cookies (deleted when you close your browser)
2. Persistent cookies (stored until they expire or are deleted)

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be disabled.

They are used to:

1. Enable secure login and authentication
2. Process and manage bookings
3. Maintain session integrity and security
4. Support payment flows via integrated providers (e.g. Stripe)

3.2 Performance and Analytics Cookies

These cookies help us understand how users interact with our Platform.

They are used to:

1. Analyse usage and trends
2. Improve system performance and usability
3. Monitor errors and service reliability

Example providers may include analytics tools such as Google Analytics (or similar platforms).

3.3 Functionality Cookies

These cookies enable enhanced functionality and personalisation.

They are used to:

1. Remember user preferences (such as location or language)
2. Retain booking form inputs during a session
3. Improve overall user experience

3.4 Targeting / Advertising Cookies

Where applicable, these cookies may be set by third-party services to:

1. Deliver relevant advertising
2. Measure campaign effectiveness
3. Track interactions across websites

These cookies will only be used where required consent has been obtained.

4. Payment Processing and Stripe

NiMO integrates with Stripe to enable secure payment processing for bookings.

Important points:

1. Payments are processed directly via our clients’ Stripe accounts, not NiMO’s accounts
2. NiMO does not collect, store, or process credit card information
3. Stripe may set cookies or similar technologies to:
4. Prevent fraud
5. Ensure secure payment processing
6. Detect suspicious activity

These cookies are controlled by Stripe and are subject to Stripe’s own privacy and cookie policies.

5. Third-Party Cookies

We may allow trusted third-party providers to set cookies, including:

1. Payment processors (e.g. Stripe)
2. Analytics services
3. Customer support or communication tools

These providers may collect information about your activity across websites in accordance with their own privacy policies.

6. Legal Basis for Using Cookies

United Kingdom

We comply with:

1. UK GDPR
2. Privacy and Electronic Communications Regulations (PECR)

We will:

1. Request consent before using non-essential cookies
2. Provide clear choices to accept or reject cookies

Australia

Under the Privacy Act 1988:

1. We provide transparency about cookie use
2. Consent may be implied through use where appropriate

New Zealand

Under the Privacy Act 2020:

1. We are open about how information is collected via cookies
2. We obtain consent where required

7. Managing Your Cookie Preferences

Cookie Consent Banner

When you first visit our Platform, you can:

1. Accept all cookies
2. Reject non-essential cookies
3. Customise your settings

Browser Controls

You can also manage cookies through your browser by:

1. Blocking cookies
2. Deleting existing cookies
3. Receiving alerts when cookies are set

Please note: disabling certain cookies may affect the functionality of the Platform.

8. Cookie Retention

Cookies are stored for different durations depending on their purpose:

1. Session cookies: deleted when your browser is closed
2. Persistent cookies: retained for a defined period (typically up to 24 months)

9. Personal Data and Cookies

Some cookies may collect personal data such as:

1. IP address
2. Device and browser information
3. Usage behaviour

For more details, please refer to our Privacy Policy: www.nimobooking.app/privacy

10. Updates to This Policy

We may update this Cookie Policy from time to time.

Any updates will be published on this page with a revised “Last updated” date.

11. Contact Us

If you have any questions about this Cookie Policy, please contact:

NiMO Booking Ltd

Email: info@nimobooking.app

Website: www.nimobooking.app/support Select-Send a message